Returns & Refunds
90-Day Money-Back Guarantee
We stand behind TrueForm® with a 90-day money-back guarantee because we know fascial remodeling takes time.
Our Promise
Take TrueForm® consistently for 90 days and combine it with at least 10-15 minutes of daily stretching and regular movement throughout your day.
If after 90 days you haven't noticed:
- Reduced stiffness or chronic tension
- Easier ability to sit/stand upright without constant effort
- Improved flexibility in previously tight areas
- Less chronic tension in neck, shoulders, or back
- Any measurable improvement in your fascial dysfunction
We'll refund your purchase. No questions asked.
Why 90 Days?
Fascial tissue has been forming adhesions and dehydrating for years. Breaking down protein cross-links and rebuilding healthy collagen is a biological process that happens over weeks and months, not days. This is the minimum time needed for meaningful tissue remodeling.
What We Require
Consistency: Take TrueForm® daily as directed (4 capsules with food). Missing doses frequently means you're not giving your tissue consistent nutrient levels.
Movement: Add 10-15 minutes of daily stretching (chest, hip flexors, neck) and move regularly throughout your day. TrueForm® provides the biochemical foundation, but fascia needs mechanical input to remodel.
Time: Give your body the full 90 days. Many people don't notice dramatic changes until weeks 6-8. Visible improvements typically emerge in months 3-6.
How to Request a Refund
Email support@trueformlabs.com with:
- Your order number
- Brief description of your experience
- Return any unused portion (not required but appreciated)
We'll process your refund within 5-7 business days of receiving your request.
What's Not Covered
This guarantee does not cover:
- Orders placed more than 90 days ago
- Refunds requested without giving the product a fair 90-day trial
- Subscriptions canceled before 90 days without attempting the full protocol
Our Confidence
We offer this guarantee because TrueForm® works when people use it consistently and combine it with movement. Over 95% of customers who follow the protocol for 90 days experience measurable improvement and don't request refunds.
Damaged or Defective Products
If you receive a damaged or defective product, email us immediately with photos at support@glydelabs.com. We'll send a replacement at no charge.
Order Cancellations
To cancel an order before it ships, email support@trueformlabs.com within 2 hours of placing your order. Once processing begins, we cannot cancel orders.
Subscription Cancellations
You can cancel your subscription anytime through your account or by emailing support@glydelabs.com. No penalties or fees.
Refund Processing
Refunds are issued to the original payment method within 5-7 business days. Depending on your bank or credit card company, it may take additional days to appear in your account.
Contact
Returns and refunds: support@trueformlabs.com Hours: Mon-Fri, 9 AM - 6 PM EST Response within 24 hours