Contact & Support
Customer Support Hours
Monday - Friday: 9 AM - 6 PM EST Saturday - Sunday: Closed
We respond to all inquiries within 24 hours during business days.
Email Support
General Inquiries: support@glydelabs.com Order Issues: support@trueformlabs.com
What We Can Help With
- Order status and tracking
- Product questions and usage guidance
- Shipping issues (damaged, lost, or delayed packages)
- Returns and refunds
- Account management
- Subscription changes (skip, pause, or cancel)
- Billing questions
- Technical website issues
Before Contacting Us
For faster service, please have ready:
- Order number (found in your confirmation email)
- Email address used for purchase
- Photos (if reporting damage)
- Tracking number (for shipping inquiries)
Order Changes
To modify or cancel an order, contact us within 2 hours of placing your order at support@trueformlabs.com. Once processing begins, we cannot make changes.
Response Time
We typically respond within 24 hours during business days. During high-volume periods (holidays, product launches), response times may be slightly longer.